Everything You Need to Know About Order Fulfillment Services in 2021
Making sales in eCommerce can feel like an exciting part of doing business. But there's a lot of hard work that goes behind it. No matter how long you've been selling online, you have to worry about shipping and fulfillment for every order. That's because the wide variety of products you sell online have to find a way to the customer's address, and until you ship them, it's not going to happen.
However, not every eCommerce model asks you to fulfill the orders. For example, there's dropshipping where you act as an intermediary between the end customer and the supplier. You pass on the orders from your eCommerce platform to your supplier, who then picks, packs, and ships the product to the delivery destination. While you don't have to worry about order fulfillment, in this case, directly, you still need to make sure that everything happens smoothly. Ultimately, it is your brand's reputation at stake!
3 Ways to Fulfill Your eCommerce Orders
So, when you're selling your products online, either of the three things can happen-
- You are in complete charge of your business. This means you sell, package and ship your products. You might own a delivery fleet or partner with a courier company to help deliver your parcels to the customer's doorstep.
- In another instance, you might be selling on multiple platforms but don't have the necessary fleet to fulfill your orders. In such cases, you can partner with a third-party logistics provider that helps you store and manage your inventory, package, and ship them to the customer's delivery destination.
- As discussed above, dropshipping is an eCommerce business option where you sell products online and let the supplier take care of shipping.
While being in charge of your business from selling to packaging and shipping has its benefits, there are also several challenges. You need to know about multiple aspects of order fulfillment and make sure that you're always on top of it. A single miss can turn your business reputation into a sour one online. On the other hand, if you are leveraging third-party solutions to manage order fulfillment, you can put order fulfillment worries to rest and focus on growing your business.
What are the Facilities Provided by Fulfillment Services?
In simple terms, order fulfillment services help you deliver your products to the customer's doorstep with complete efficiency. They might order a full range of services or just shipping; it depends on the solutions you're looking for in your business. Usually, these companies offer-
- Inventory Management
What are the Benefits of Order Fulfillment Services?
One of the most significant benefits of using fulfillment services is leveraging their multi-location support. In other words, when fulfillment services have their warehouses at multiple locations or a vast coverage network, it can be an excellent opportunity for sellers. If you've ever wanted to maximize your reach to your customers, partnering with a fulfillment provider can be a perfect option.
Not all sellers who want to sell online have the time to do extensive research about the market. You might have an excellent business idea but don't know anything about providing a good customer experience. In such cases, fulfillment service providers can help you with their expert opinion. A lot of organizations such as Shyplite offer you one-on-one support to grow your business.
Logistics is the area of business that involves the highest expenses. For this reason, you need to look for more innovative options. With order fulfillment service providers, you can save on your business costs and let the experts deliver your orders. Moreover, these platforms charge you based on order, so if you're not getting any, you don't have to pay!
Choosing the Fulfillment Provider
Don't Just Look for Price
When you're choosing a fulfillment provider, don't just look at the price. Instead, look for the features or benefits they're offering. Sometimes companies provide insane prices to lure customers but end up damaging their business with no responsibility. Ensure you do not end up in a situation where your customer experience is suffering due to inappropriate deliveries.
Count Prior Experience
Your fulfillment provider must have prior experience catering to businesses in your niche. For example, if you are selling pharmaceutical products, your provider must know how to handle these orders. That's because some categories of products require special storage and operating procedures.
Technologically Sound Platform
A technologically sound platform can help you take the right step regarding order fulfillment. You will be able to track your orders better and approach the support if anything goes wrong. Order fulfillment will not feel like giving away your business to a third-party organization with a good platform.
Order fulfillment can be a tough nut to crack, but with the proper fulfillment providers like Shyplite, you can maximize your reach and grow your business. You won't have to worry about every little detail about delivering your orders to your customer's doorstep. With all the free time you save on not worrying, you can help build better plans for the growth of your eCommerce business.
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