Do's and Don'ts of eCommerce Shipping for Small Businesses
Most sellers think that order fulfillment means packaging your products and shipping them. In reality, there is a lot that goes into creating the perfect eCommerce experience for your customer. A lot of it has to do with logistics. If you do not have a shipping strategy, passing on your orders to the courier company can seem like handing over your business to them. You lose control over how the package will be delivered to your customer. But, order fulfillment doesn't have to be this challenging. And that's why you need shipping options for eCommerce.
eCommerce logistics has the potential to transform your business. As a business owner, you might have a lot to take care of on a day-to-day basis. You may end up making poor choices regarding shipping since it is one of the final and concluding tasks during order processing. But, when you have a logistics partner that not only offers you the best eCommerce shipping rates but also takes care of your business, there's less to worry about.
As you pay attention to your eCommerce shipping, you will realize that you witness a positive change in your business at different levels. Be it simplified order processing, streamlined order management, faster deliveries, lower rates, or ultimately customer satisfaction, there is a lot that you can do if you understand shipping well. It begins with realizing your shipping options for eCommerce shipping. So, here's a list of Do's and Don'ts that you must consider while settling on your shipping solution.
The Do's of eCommerce Shipping
Check Shipping Rates in a Courier Rate Calculator
Before you decide to ship to a location, make sure to check the shipping charges. If your logistics provider offers you multiple courier partners, you can compare rates before shipping off an order. Not only will this help you save logistics costs, but it also provides your customer with a fair estimate if you're charging them for shipping. You can use Shyplite's courier rate calculator to calculate your shipping costs.
Offer Cash on Delivery Payments
If you're not offering cash-on-delivery payment options to your customer, you're losing out on making sales. Explore shipping options that let you ship COD orders at the best eCommerce shipping rates. With Shyplite, you get to ship with 30+ courier services and offer seamless COD to customers.
Rely on Automation
Growing an eCommerce business can be challenging, which is why you will have to automate as much of your business as possible. The first step is to automate your order processing and shipping. With the right partner, you can enjoy seamless order management and processing from a single platform.
Provide Multiple Shipping Options for eCommerce
Some of your customers will want their products delivered the next day, while others will be willing to wait due to lower shipping rates. As a seller, you have to be prepared to offer them expedited and standard delivery options.
Mention Your Deliverable Pin codes
One of the essential things regarding shipping is to let your customers be on the same page as your business. It means letting them know if you'll be able to deliver the product to their doorstep. You can do this by offering them a list of your serviceable pin codes.
The Don'ts of eCommerce Shipping
Don't Sign up on Multiple Courier Platforms
Shipping with multiple courier partners is a good idea, but only if available on a single platform. If you have to sign up on various platforms and check the costs separately, give up on this idea. It can be a huge hassle and take up a lot of your time.
Don't Surprise Your Customer with Shipping Costs
If you are charging your customers for shipping, don't add the shipping costs at the end of the checkout process. Not only will this lead to abandoned carts, but it also reduces the credibility of your business. Try to find the best eCommerce shipping rates and inform your customers in advance about them.
Don't Promise and Under-Deliver
A lot of sellers make impractical promises to their customers regarding logistics. This could be free shipping, expedited delivery, among others. Make sure you know your shipping options for eCommerce well and avoid making this mistake. One of the best ways to achieve this is to leverage the AI based courier allocation system at Shyplite that helps you choose the best and fastest courier from 30+ services, for every order.
Don't Offer Free Shipping if You Can't
Not every small seller can afford free shipping. If you are paying for it from your pocket, you shouldn't offer it. Instead, inform your customer about shipping rates using a courier rate calculator India, and tie up with a logistics partner like Shyplite for the best eCommerce shipping rates starting Rs 21/500gms.
Don't Charge for Return Orders
Give your customers peace of mind with free return options. Charging them for returns can be a bad idea, which is why look for a courier partner that offers you the lowest return costs.
Finding the best shipping options for eCommerce can be a tough choice. But, if you know your basics right, you can pick a 3PL provider that cares for your business. You can look at some of the primary factors that include courier rate calculator India, low shipping rates, multiple courier partners, and more. Remember that the faster you take measures regarding your logistics, the faster you can expect your business to grow. One of the best decisions you can make for your online business is partnering with Shyplite to grow, reduce costs and maximize your reach. With a single dashboard, you get to ship across 26000+ pin codes, provide customers with superior satisfaction and most importantly manage your order fulfillment seamlessly. Provide customers with delightful shipping experience at rates starting Rs 21/500 gms.
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